Dana Rodriguez
About Dana Rodriguez
Dana Rodriguez serves as the Director of Customer Operations at Karat, a position she has held since 2023. With a background in operations management and data analytics, she focuses on enhancing customer satisfaction through strategic initiatives and team mentorship.
Work at Karat
Dana Rodriguez has been serving as the Director of Customer Operations at Karat since 2023. In this role, she oversees customer experience management and data analysis. Prior to her current position, she worked as a Senior Operations Manager at Karat from 2022 to 2023. Additionally, she held the position of Operations Manager from 2018 to 2022 and worked as an Operations Support Specialist from 2017 to 2018. Her tenure at Karat spans multiple roles, demonstrating her commitment to enhancing customer satisfaction and operational efficiency.
Previous Experience
Before joining Karat, Dana Rodriguez held several significant positions. She was the Director of Operations at Danaher Corporation from 2010 to 2014 and served as the Director of Operations at Topgrading, Inc. from 2014 to 2019. Additionally, she worked as a Senior Director of Operations at Danaher Corporation for 8 months in 2014. Earlier in her career, she was an Operations Manager at The Shopping Center Group from 2002 to 2006. This diverse experience has contributed to her expertise in customer operations.
Education and Expertise
Dana Rodriguez studied at DePaul University and achieved the Certified Associate in Project Management (CAPM) certification in 2014. Her educational background supports her professional roles, particularly in operations management and customer experience strategy. She utilizes data analytics to create reports and dashboards, enhancing her ability to communicate customer experience metrics effectively.
Customer Experience Strategy Development
In her current role, Dana Rodriguez develops and implements a comprehensive customer experience strategy that aligns with Karat's mission and values. She oversees the collection, analysis, and interpretation of customer data to identify trends and opportunities. Additionally, she collaborates with cross-functional teams to design and implement initiatives aimed at enhancing customer satisfaction and engagement.
Team Leadership and Mentorship
Dana Rodriguez supervises and mentors a team responsible for customer experience management and data analysis. Her leadership focuses on fostering a collaborative environment that promotes customer success. By guiding her team, she ensures that they effectively address customer needs and contribute to the overall goals of the organization.