Marisa Spencer
About Marisa Spencer
Marisa Spencer is a Senior Customer Success Manager at Karat, where she has worked since 2022. She has extensive experience in customer success roles across various companies, including CircleCI and Gusto.
Work at Karat
Marisa Spencer has been employed at Karat since 2020. She initially served as a Customer Success Manager until 2022, when she was promoted to Senior Customer Success Manager. In her current role, she focuses on enhancing customer satisfaction and ensuring successful onboarding and engagement for clients. Her tenure at Karat has been marked by her commitment to improving customer experiences in the technology sector.
Previous Roles in Customer Success
Prior to her current position at Karat, Marisa Spencer held various roles in customer success. She worked at CircleCI as a Commercial Customer Success Manager from 2019 to 2020, where she managed client relationships and supported customer needs. Additionally, she served as a Client Success Analyst at Slalom for a brief period in 2019, contributing to client satisfaction initiatives.
Education and Expertise
Marisa Spencer earned a Bachelor of Arts degree in Communications with a focus on Film and Media Studies from Plymouth State University. Her academic background has equipped her with strong communication skills, which she applies in her customer success roles. This educational foundation supports her ability to engage effectively with clients and understand their needs.
Career Background
Marisa Spencer has a diverse career history that spans various industries and roles. She began her professional journey as a Barista at Starbucks in 2006 and progressed through positions such as Accounting Assistant at Fresenius Medical Care and Sales Lead at Oakley. Her experience includes roles in client services, benefits implementation, and sales, showcasing her adaptability and broad skill set.
Professional Development
Throughout her career, Marisa Spencer has engaged in roles that emphasize customer engagement and satisfaction. She has developed her expertise in customer success through positions at companies like Gusto! and Workiva, where she focused on client relationship management. This progression reflects her commitment to professional growth and her ability to navigate various customer-focused environments.