Nichola Pandian
About Nichola Pandian
Nichola Pandian is a Manager of Customer Success at Karat, with a diverse background in customer success and business development across various companies. She holds a degree in Business Administration from the Indian Institute of Management Bangalore and has worked in roles at Zycus, LinkedIn, and Automation Anywhere, among others.
Current Role at Karat
Nichola Pandian serves as the Manager of Customer Success at Karat since 2024. In this role, she focuses on enhancing client experiences and aligning services with operational priorities. She is responsible for facilitating executive workshops that drive strategic conversations and product adoption. Her work aims to create economic opportunities for the global workforce through effective customer success initiatives.
Previous Experience at LinkedIn
Prior to her current position, Nichola worked at LinkedIn as a Principal Customer Success Manager from 2022 to 2023. In this capacity, she managed customer relationships and ensured the successful implementation of LinkedIn's services. Her role involved collaborating with clients to understand their needs and delivering solutions that aligned with their business objectives.
Professional Background
Nichola has a diverse professional background with experience in various roles related to customer success and business development. She worked at Zycus as a Program Manager for the EMEA region from 2021 to 2022. Her previous positions include Senior Customer Success Manager at Automation Anywhere, Business Development Manager at Anrah Solutions, and Sr. Advisor - Client Management at Accenture. This extensive experience has equipped her with the skills to consult clients on achieving their goals and talent strategies.
Education and Expertise
Nichola holds a Business Administration degree specializing in Management and Operations from the Indian Institute of Management Bangalore (IIM Bangalore). She also earned a Bachelor of Arts in English Language and Literature from Veer Narmad South Gujarat University. Her educational background supports her expertise in customer success and business development, allowing her to innovate and ideate effectively in her roles.
Passion for Economic Opportunities
Nichola is passionate about creating economic opportunities for the global workforce. She focuses on customer success initiatives that empower clients and enhance their operational capabilities. Her commitment to facilitating strategic conversations and product adoption reflects her dedication to driving positive outcomes for clients and their teams.