Sylvester Oseghale
About Sylvester Oseghale
Sylvester Oseghale is a Senior Customer Success Manager with over 11 years of experience in the customer success field. He has held various roles at notable companies, including Kantar Consulting, Khoros, and Crimson Hexagon, and currently works at Karat.
Work at Karat
Sylvester Oseghale has been serving as a Senior Customer Success Manager at Karat since 2021. In this role, he focuses on enhancing customer satisfaction and fostering strong relationships to drive retention and growth. His extensive experience in customer success allows him to effectively address client needs and expectations.
Previous Roles in Customer Success
Prior to joining Karat, Sylvester Oseghale held various positions in customer success across multiple organizations. He worked at Khoros as a Customer Success Manager from 2020 to 2021, and at Kantar Consulting from 2017 to 2020. His earlier experience includes roles at Tubular Labs and Crimson Hexagon, where he managed customer success initiatives in the EMEA region.
Education and Expertise
Sylvester Oseghale holds a Master of Science in International Technology Management from the University of Warwick, which he completed from 2006 to 2007. He also earned a Bachelor of Engineering in Computer Systems and Software Engineering from the University of Greenwich between 2001 and 2005. His educational background supports his expertise in technology and customer success.
Background in Technical Support
Before specializing in customer success, Sylvester Oseghale gained experience in technical support roles. He worked as a Senior Technical Analyst at Just-Eat for four months in 2011 and as a 2nd/3rd Line Support Analyst at Reed Business Information for two months in the same year. He also served as an IT Consultant at Symbian from 2008 to 2009.
Professional Experience Overview
Sylvester Oseghale has over 11 years of experience in the customer success field. His career includes roles that emphasize building and nurturing client relationships, driving customer retention, and exceeding expectations. His diverse background spans various industries, contributing to his comprehensive understanding of customer needs.