Melissa Smith
About Melissa Smith
Melissa Smith is a Service Desk Supervisor at Karma Automotive LLC, where she has worked since 2019. She previously held positions at Apple as a Technical Administrator and Technical Support Manager, and she earned both a Bachelor of Science and a Master of Business Administration from Old Dominion University.
Work at Karma Automotive
Melissa Smith has been employed at Karma Automotive LLC as a Service Desk Supervisor since 2019. In this role, she oversees the service desk operations, ensuring efficient support for internal and external stakeholders. Her responsibilities include managing service requests, coordinating with various departments, and enhancing customer satisfaction. Located in Irvine, California, her position contributes to the overall effectiveness of the company's service delivery.
Previous Experience at Apple
Melissa Smith worked at Apple Inc. in various technical roles. She served as a Technical Administrator from 2009 to 2013, where she provided technical support and managed system operations. Following this, she transitioned to the role of Technical Support Manager from 2013 to 2014 in Cupertino, California. In this capacity, she led a team to address customer technical issues and improve service processes.
Education and Expertise
Melissa Smith earned her Bachelor of Science degree from Old Dominion University, completing her studies from 2006 to 2010. She furthered her education by obtaining a Master of Business Administration from the same institution, which she completed from 2012 to 2015. Her academic background equips her with a strong foundation in both technical and business management, enhancing her capabilities in her current role.
Professional Background
Melissa Smith has a diverse professional background that spans over a decade in the technology and automotive industries. Her experience includes significant roles in technical support and management at Apple, followed by her current position at Karma Automotive. This trajectory highlights her adaptability and expertise in service management and customer support.