Alberto Diaz
About Alberto Diaz
Alberto Diaz is a Customer Support Engineer at Kaseya, where he has worked since 2022. He has a background in technology and health sciences, holding a Cyber Security Professional Certificate and a Bachelor's degree in Health Professions.
Work at Kaseya
Alberto Diaz has been employed at Kaseya as a Customer Support Engineer since 2022. In this role, he provides technical assistance and support to customers, ensuring they effectively utilize Kaseya's software solutions. His position involves troubleshooting issues, resolving customer inquiries, and contributing to overall customer satisfaction.
Previous Employment Experience
Before joining Kaseya, Alberto Diaz worked at Ziply Fiber as a Fiber Technician for six months in 2022. His responsibilities included installing and maintaining fiber optic networks. Prior to that, he served as a Cable Field Technician at Spectrum from 2017 to 2019, where he handled cable installation and service issues in Dallas, Texas.
Education and Expertise
Alberto Diaz studied at the University of Central Florida from 2020 to 2021, focusing on Computer/Information Technology Administration and Management. He earned a Cyber Security Professional Certificate during this time. Earlier, he obtained a Bachelor's degree in Health Professions and Related Clinical Sciences from Universidad del Turabo, where he studied from 2011 to 2016.
Student Experience at University of Central Florida
During his time at the University of Central Florida from 2020 to 2021, Alberto Diaz gained practical experience as a student. This period allowed him to deepen his knowledge in technology and cybersecurity, preparing him for his future roles in the tech industry.