Alexander Reynoso
About Alexander Reynoso
Alexander Reynoso is a Customer Support Engineer L1 at Kaseya in Miami, Florida, with a background in sales and technical support. He has developed skills in SQL, Powershell, and Bash, and is pursuing further education in networking and cybersecurity.
Work at Kaseya
Alexander Reynoso has been employed as a Customer Support Engineer L1 at Kaseya since 2022. In this role, he provides technical support for various operating systems, including Windows, Linux, and Mac. His responsibilities include addressing patching issues, network troubleshooting, and remote control problems for clients. Reynoso ensures smooth operations by monitoring Microsoft Azure information and analyzing logs to identify potential issues with Managed Service Provider (MSP) products.
Current Role at American Airlines
In addition to his position at Kaseya, Alexander Reynoso has worked as a Fleet Service Clerk at American Airlines since 2016. His role involves supporting the airline's operations in Miami, Florida. This position has contributed to his experience in customer service and operational efficiency within a high-paced environment.
Previous Experience at Macy's
Before his current roles, Alexander Reynoso worked as a Sales Associate at Macy's from 2011 to 2013. During his time there, he developed skills in customer interaction and sales, which have been beneficial in his subsequent technical support roles.
Education and Expertise
Alexander Reynoso holds a Bachelor of Fine Arts (BFA) in Mass Communication/Media Studies from Florida Atlantic University. He also earned an Associate of Arts (AA) degree from Broward College. His education has provided a foundation for his technical skills, which include proficiency in SQL, Powershell, and Bash for database searches and script writing.
Professional Development in Networking and Cybersecurity
Reynoso is actively pursuing further education in networking and cybersecurity. He is studying for Cisco CCNA, CCNP, and CompTIA Security+ certifications to enhance his knowledge in these fields. His goal is to leverage his technical skills and attention to detail to advance his career in networking, cybersecurity, and cloud computing.