Amina Begum
About Amina Begum
Amina Begum is a Sales Operations Specialist at Kaseya with extensive experience in sales support and customer service. She previously held positions at Crossdomain Solutions Pvt. Ltd. and Convergys, and has academic qualifications in Business and Commerce.
Work at Kaseya
Amina Begum has been employed at Kaseya as a Sales Operations Specialist since 2019. In this role, she serves as the initial point of contact for sales representatives who require assistance with non-standard deal structures. Amina is responsible for facilitating trials, provisioning new customers, and managing updates to existing customer accounts. She ensures that all fulfillment requests are addressed within a service level agreement of less than one business day. Her expertise includes configuring all Kaseya products and deploying licenses, which supports the company’s operational efficiency.
Previous Experience at Crossdomain Solutions Pvt. Ltd.
Before joining Kaseya, Amina Begum worked at Crossdomain Solutions Pvt. Ltd. as a Senior Quality Analyst from 2008 to 2014. During her six years in this role, she was based in Bangalore and contributed to quality assurance processes within the organization. Her experience in this position provided her with a strong foundation in analytical skills and attention to detail, which she later applied in her sales operations career.
Experience at Convergys
Amina Begum served as a Customer Support Associate III at Convergys from 2015 to 2019. During her four-year tenure in the Bengaluru Area, India, she developed her customer service skills and gained experience in handling customer inquiries and support issues. This role enhanced her ability to communicate effectively and manage customer relationships, which are essential skills in her current position.
Education and Expertise
Amina Begum holds a Bachelor of Commerce (BCom) degree from HKBK Degree College, where she studied Business/Commerce from 2005 to 2008. She furthered her education by obtaining a Master's degree in Business/Commerce from Karnataka State Open University between 2010 and 2012. Her academic background has equipped her with a solid understanding of business principles, which she applies in her role as a Sales Operations Specialist.
Collaboration and Best Practices
In her current role at Kaseya, Amina Begum collaborates with various lines of business and stakeholders to implement best business practices. This collaboration is crucial for optimizing sales operations and ensuring that the company meets its strategic objectives. Her ability to work effectively with different teams contributes to the overall success of the organization.