Amitabh P.
About Amitabh P.
Amitabh P. is a Senior Customer Support Engineer at Kaseya, specializing in resolving critical server incidents and integrating VSA with various Anti-Virus solutions. He previously worked at McAfee for nine years, where he collaborated with engineering teams to address critical bugs.
Work at Kaseya
Amitabh P. has been employed at Kaseya as a Senior Customer Support Engineer since 2020. In this role, he specializes in resolving critical server down incidents, which are prioritized issues requiring immediate attention. His responsibilities include providing expert consultation on integrating Kaseya's VSA with various Anti-Virus solutions, such as those from Kaspersky, Bitdefender, and Webroot. Amitabh also customizes database maintenance plans to suit customer environments, focusing on tasks like database cleanup and shrinking. Additionally, he advises clients on the creation and management of SSL certificates using the Kaseya Application Firewall Certificate Manager.
Previous Experience at McAfee
Before joining Kaseya, Amitabh P. worked at McAfee as a Senior Technical Support Engineer for nine years, from 2010 to 2019. His tenure at McAfee took place in Bengaluru, Karnataka, India. During this period, he collaborated closely with the engineering team to identify and resolve critical bugs, utilizing Jira for ticket creation and tracking. This experience equipped him with a strong foundation in technical support and customer service.
Education and Expertise
Amitabh P. earned a Bachelor of Arts (BA) degree from Ranchi University, where he studied from 1997 to 2001. His educational background provides a basis for his analytical and problem-solving skills, which he applies in his current role. Amitabh's expertise lies in customer support, particularly in managing urgent technical issues and providing solutions that enhance system performance and security.
Technical Skills and Responsibilities
In his current position at Kaseya, Amitabh P. is responsible for addressing critical server incidents, which are among the most urgent tasks in customer support. He has developed skills in customizing database maintenance plans that align with specific customer needs. His role also involves expert consultation on integrating security solutions and advising on SSL certificate management, showcasing his technical proficiency and commitment to customer satisfaction.