Anumol Muraleedharan
About Anumol Muraleedharan
Anumol Muraleedharan is a Support Engineer currently employed at Kaseya in New York, where he has worked since 2019. He previously held positions at Dxc Technology and Ocarina Networks, specializing in incident management and technical support.
Work at Kaseya
Anumol Muraleedharan has been employed at Kaseya as a Support Engineer since 2019. In this role, he is responsible for managing the lifecycle of P1 and P2 incidents, ensuring that notifications are timely and that the appropriate teams are engaged. He collaborates closely with Network Operations Center teams to resolve network issues, including latency, packet drops, and link failures. His work contributes to maintaining service quality and operational efficiency within the organization.
Previous Experience at Dxc Technology
Before joining Kaseya, Anumol worked at Dxc Technology as an Incident Manager from 2016 to 2019 in Virginia, United States. During his three years in this position, he utilized IMPACT and violation reports to monitor incidents and service requests. His role involved overseeing incident management processes and ensuring effective communication among teams to resolve issues promptly.
Technical Support Role at Ocarina Networks
Anumol served as a Technical Support Analyst at Ocarina Networks for nine months, from 2015 to 2016, in Aliso Viejo, California. In this capacity, he provided technical support and assistance to clients, addressing their concerns and troubleshooting issues. This role helped him build foundational skills in customer service and technical problem-solving.
Education and Expertise
Anumol Muraleedharan studied at MVJ College of Engineering in Bangalore, India, where he earned a Bachelor's degree in Electronics from 2011 to 2015. His educational background provides him with a solid foundation in technical concepts, which he applies in his current and previous roles. He engages in knowledge management activities to enhance process efficiency, demonstrating his commitment to continuous improvement in his work.
Incident Management Skills
Anumol has developed expertise in managing the incident lifecycle, particularly for P1 and P2 incidents. He focuses on ensuring timely notifications and the engagement of appropriate teams to resolve issues efficiently. As part of the Level 2 team, he handles escalations and complex issues, emphasizing quality resolution and effective communication throughout the incident management process.