Carlos Sarria
About Carlos Sarria
Carlos Sarria is a Customer Support Engineer at Kaseya, where he has worked since 2022. He has a background in computer engineering and experience in customer service, having previously held roles at SECNAP Network Security and The Home Depot.
Work at Kaseya
Carlos Sarria has been employed at Kaseya as a Customer Support Engineer since 2022. In this role, he utilizes his expertise in computer networking and customer service to assist clients effectively. His position involves addressing technical issues and providing solutions to enhance customer satisfaction. Sarria's experience at Kaseya reflects his commitment to delivering quality support in the technology sector.
Previous Experience in Cyber Security
Prior to his current role, Carlos Sarria worked as a Cyber Security Analyst at SECNAP Network Security in 2021 for a duration of two months. This position allowed him to gain insights into the field of cybersecurity, contributing to his overall technical skill set. His brief tenure in this role provided him with valuable experience in security protocols and threat management.
Internship at The Home Depot
In 2019, Carlos Sarria completed a three-month internship as a Systems Engineer Intern at The Home Depot in Atlanta, Georgia. This internship provided him with practical experience in systems engineering, further developing his technical abilities and understanding of IT operations within a retail environment.
Education and Expertise
Carlos Sarria holds a Bachelor's degree in Computer Engineering from Florida International University, where he studied from 2012 to 2019. He also earned an Associate of Arts in Computer and Information Systems from Miami Dade College. His educational background has equipped him with strong computer literacy skills, including proficiency in Microsoft Excel and Microsoft Word, which are essential for his current role.
Retail Sector Experience
Carlos Sarria has a demonstrated history of working in the retail sector, specifically at The Home Depot, where he served as a Tool Rental Associate from 2014 to 2021. This seven-year experience in retail has contributed to his understanding of customer needs and service, enhancing his ability to provide effective support in his current position.