Carlos Zamora
About Carlos Zamora
Carlos Zamora is a Premium Support Engineer Level 2 at Kaseya, where he manages cloud infrastructure and conducts root cause analysis for customer data issues. He has a background in computer science and previously worked as a Computer Teacher Assistant and Technical Support Expert Engineer.
Work at Kaseya
Carlos Zamora currently holds the position of Premium Support Engineer Level 2 at Kaseya, a role he has occupied since 2024. In this capacity, he manages a portion of the Unitrends cloud infrastructure, focusing on the security and functionality of cloud virtual machines (VMs). Prior to this, he worked as a Technical Support Expert Engineer at Kaseya from 2022 to 2024. His responsibilities included conducting root cause analysis to troubleshoot issues related to customer data backups and restores. He collaborates with cross-functional teams, including developers, QA, and product management, to address and resolve customer issues effectively.
Education and Expertise
Carlos Zamora earned a Bachelor of Arts in Computer Science from Florida International University - College of Engineering & Computing, completing his studies from 2019 to 2022. His educational background provides a solid foundation for his technical skills and expertise in the field. He has developed proficiency in technologies such as Nutanix and Linux, which are integral to his role as a Premium Support Engineer Level 2. His academic experience, combined with his professional roles, has equipped him with the necessary skills to excel in technical support and cloud infrastructure management.
Background
Before joining Kaseya, Carlos Zamora worked as a Computer Teacher Assistant at Code/Art in Miami, Florida, from 2021 to 2022. In this role, he contributed to the educational development of students, enhancing their understanding of computer science concepts. His experience in education complements his technical roles by providing him with strong communication and problem-solving skills, which are essential in technical support environments.
Technical Skills and Responsibilities
In his role as a Premium Support Engineer Level 2, Carlos Zamora is responsible for managing cloud infrastructure and ensuring the security and functionality of cloud VMs. He conducts root cause analysis to identify and resolve issues related to customer data backups and restores. His work involves extensive collaboration with cross-functional teams, which enhances the efficiency of problem resolution and improves customer satisfaction. His expertise in technologies such as Nutanix and Linux supports his ability to address complex technical challenges.