Caroline Reynolds
About Caroline Reynolds
Caroline Reynolds serves as the Director of Customer Experience, Global at Kaseya, where she has worked since 2020. With over ten years of experience in customer relationship management and team leadership, she has held various roles at IPC Systems, Inc. and Crocs, Inc.
Work at Kaseya
Caroline Reynolds has been serving as the Director of Customer Experience, Global at Kaseya since 2020. In this role, she is responsible for enhancing customer satisfaction and driving engagement across global markets. Her leadership focuses on creating effective strategies that align with customer needs and business objectives. Reynolds leverages her extensive background in customer relationship management to foster a positive customer experience.
Previous Experience at IPC Systems, Inc.
Before joining Kaseya, Caroline Reynolds held multiple positions at IPC Systems, Inc. from 2014 to 2021. She started as a Customer Service Manager in Financial Markets Networks, followed by roles including Customer Relationship Manager and Senior Manager in Inside Sales and Customer Relationship Management. Her tenure at IPC Systems involved managing customer relationships and supporting sales initiatives across EMEA and NAM regions.
Experience at Crocs, Inc.
Caroline Reynolds worked at Crocs, Inc. from 2009 to 2012, where she held various positions including Store Manager and Assistant District Manager. In these roles, she was responsible for overseeing store operations and managing new store projects in the UK. Her experience at Crocs contributed to her skills in brand management and customer service.
Education and Expertise
Caroline Reynolds earned a Bachelor of Science (BSc) in Biochemistry and Molecular Biology from UCL University College London, where she studied from 2005 to 2009. Her educational background provides her with a strong analytical foundation, which she combines with her professional experience to address business challenges effectively. Reynolds promotes a culture of lifelong learning and personal development within her teams.
Background
Caroline Reynolds has over ten years of experience in customer experience and relationship management. She has worked in various capacities across different industries, including technology and retail. Her career has been characterized by a focus on driving revenue growth and managing customer satisfaction. Reynolds is known for leading cross-functional teams and fostering collaboration among peers.