Cassandra Diekman
About Cassandra Diekman
Cassandra Diekman is a Senior Account Manager at Kaseya in Australia, specializing in helping IT Managed Services scale profitable businesses. With a background in event management and sport and exercise management, she brings a unique perspective to account management.
Work at Kaseya
Cassandra Diekman has been serving as a Senior Account Manager at Kaseya since 2022. In this role, she focuses on helping IT Managed Services scale profitable businesses through an integrated IT stack. Her position allows her to leverage her extensive experience in relationship management to enhance client satisfaction and drive business growth.
Previous Experience in Account Management
Before joining Kaseya, Cassandra worked at Eclipx Group as a Relationship Manager for New South Wales from 2021 to 2022. She also held the position of Account Manager at beCarWise from 2018 to 2021. Her background includes roles that emphasize customer education and relationship management, which are critical in her current account management responsibilities.
Education and Expertise
Cassandra Diekman studied at the University of Technology Sydney, where she earned a Bachelor of Sport and Exercise Management from 2012 to 2015. Her educational background in event management and sport and exercise management contributes to her unique approach in account management, enabling her to effectively engage with clients and understand their needs.
Background in Customer Education
Cassandra has a solid foundation in customer education, having worked as a Customer Education Associate at Maxxia Pty Ltd from 2016 to 2017. This experience has equipped her with the skills necessary to educate clients about products and services, enhancing their overall experience and satisfaction.
Event Management Experience
Cassandra's experience in event management includes her role as a B2C Event Coordinator at Maxxia Pty Ltd from 2017 to 2018. This background complements her account management skills, allowing her to organize and manage events that foster client relationships and promote business objectives.