Charles Martens
About Charles Martens
Charles Martens serves as the Director of Product at Kaseya, where he focuses on enhancing customer experience and delivering disaster recovery services. He has a background in product management and ownership, with previous roles at Datto and Unitrends, where he successfully launched business continuity products and improved customer satisfaction metrics.
Current Role at Kaseya
Charles Martens serves as the Director of Product at Kaseya, a position he has held since 2023. In this role, he focuses on delivering top-tier disaster recovery services (DRaaS). His work emphasizes strategic leadership and prioritizes customer needs, ensuring efficient product delivery. Martens operates from Miami, Florida, where he applies his extensive experience in product management to enhance customer experience.
Previous Experience at Datto
Before joining Kaseya, Charles Martens worked at Datto as a Product Manager for nine months in 2022 to 2023. His role involved overseeing product development and management, contributing to the company's objectives in Miami, Florida. This position allowed him to further develop his skills in agile and scrum methodologies.
Tenure at Unitrends
Charles Martens has a significant history with Unitrends, where he held multiple roles from 2018 to 2023. He began as a Sr. Sales Engineer, then progressed to Product Owner and Product Manager. During his time at Unitrends, he launched successful business continuity products that improved operational efficiency and elevated Net Promoter Scores (NPS) by leveraging customer feedback.
Education and Expertise
Charles Martens studied at Yavapai College from 1998 to 2001. He specializes in enhancing customer experience through agile and scrum methodologies. His expertise includes cross-functional team management, which he utilizes to drive product success across various roles in his career.