Ciera Westlund
About Ciera Westlund
Ciera Westlund is the Director of Account Management at Kaseya, where she has worked since 2023. She has a background in account management and customer success, with previous roles at Kaseya and other companies in the computer software industry.
Current Role at Kaseya
Ciera Westlund currently serves as the Director of Account Management at Kaseya, a position she has held since 2023. She works on-site in Auckland, New Zealand, and has been in this role for 11 months. Her responsibilities include overseeing account management strategies and ensuring client satisfaction within the organization.
Previous Experience at Kaseya
Ciera Westlund previously worked at Kaseya as the Director of Account Management for the APAC region from 2021 to 2022. During her tenure, she was based in Auckland, New Zealand. Prior to that, she held the position of Director of Marketing at Kaseya from 2022 to 2023, also in Auckland.
Career Background in Client Services
Ciera Westlund has a diverse background in client services and customer success. She worked as a Client Service Coordinator at Decisely for four months in 2016 in San Francisco. Additionally, she served as a Customer Success Manager at Proven from 2014 to 2015 in the San Francisco Bay Area, where she gained valuable experience in managing customer relationships.
Education and Expertise
Ciera Westlund studied at Lesley University from 2005 to 2007, where she focused on photography. She also attended Miami Killian High School from 2001 to 2005. Her educational background, combined with her extensive experience in pipeline management and social media strategy, enhances her effectiveness in account management and sales roles.
Industry Experience
Ciera Westlund has a demonstrated history of working in the computer software industry. This experience contributes to her expertise in account management, allowing her to effectively navigate the complexities of client needs and expectations in a technology-driven environment.