Ciera Westlund
About Ciera Westlund
Ciera Westlund is a Senior Regional Manager of Account Management for the APAC region at Kaseya, with extensive experience in customer success roles. She has worked in various capacities within Kaseya since 2016 and previously held positions at Decisely and Proven Recruiting.
Work at Kaseya
Ciera Westlund has been employed at Kaseya since 2016. She initially served as a Customer Success Advocate from 2016 to 2017 in Waltham, Massachusetts. In 2017, she transitioned to the role of Manager of Customer Success for the New Customer Team, where she has worked for over seven years in Miami, Florida. In 2019, she advanced to the position of Senior Regional Manager for Account Management in the APAC region, currently based in Auckland, New Zealand. Her roles at Kaseya have focused on enhancing customer success and account management across various regions.
Education and Expertise
Ciera Westlund attended Lesley University from 2005 to 2009, where she completed her degree over four years. Prior to her university education, she graduated from Miami Killian High School, attending from 2001 to 2005. Her educational background has provided her with foundational knowledge that supports her career in customer success and account management.
Background
Before joining Kaseya, Ciera Westlund worked in various roles that contributed to her expertise in customer service. She served as a Client Service Coordinator at Decisely for four months in 2016 in San Francisco, California. Additionally, she worked as a Customer Success Manager at Proven Recruiting from 2014 to 2015, also in San Francisco. These positions helped her develop skills that are essential for her current roles in customer success and account management.
Career Progression
Ciera Westlund's career has shown a clear trajectory in customer success and account management. Starting as a Customer Success Advocate at Kaseya, she quickly moved up to a managerial position within a year. Her continued advancement to Senior Regional Manager for Account Management in the APAC region reflects her growing responsibilities and leadership within the company. Her experience across different locations, including Miami and Auckland, has enriched her understanding of diverse customer needs.