Craig Allen
About Craig Allen
Craig Allen serves as the General Manager APAC at Kaseya, where he has worked since 2017. He has a strong background in client service and extensive experience in information systems, having previously held leadership roles at IT Lab and Kaseya.
Current Role at Kaseya
Craig Allen serves as the General Manager APAC at Kaseya, a position he has held since 2017. In this role, he is based in Sydney, Australia, and focuses on delivering exceptional client service. His responsibilities include ensuring that the company meets its business objectives and maintains strong relationships with clients across the Asia-Pacific region.
Previous Experience at Kaseya
Before his current role, Craig held the position of Director Professional Services for Australia and New Zealand at Kaseya from 2011 to 2015. During this time, he was instrumental in managing professional services and enhancing client engagement in the region. His tenure at Kaseya showcases his commitment to client success and operational excellence.
Experience at IT Lab
Craig Allen worked as the Chief Information Officer at IT Lab from 2007 to 2011 in London, United Kingdom. His role involved overseeing information technology strategies and implementations, contributing to the company's operational efficiency and service delivery during his four years there.
Education and Certifications
Craig studied at Florida International University, where he achieved the Kaseya Certified Administrator 6.3 certification in 2013. He also completed Prince 2 Project Management training at ILX Group, becoming a Registered Practitioner in 2011. Additionally, he earned an ITIL Foundation certification from Gen-i in 2013 and studied Management in the Building Industry at TAFE NSW from 1997 to 2000.
Industry Knowledge and Skills
Craig possesses a broad understanding of business processes and commercial objectives across various industry verticals, including Education, Government, Retail, and Healthcare. He has extensive experience in designing solutions and products that deliver quantifiable business results, leveraging his technical expertise in information systems design and management.