Daniel Oo
About Daniel Oo
Daniel Oo is a Customer Support Engineer at Kaseya, where he has worked since 2019 in the Miami/Fort Lauderdale area. He specializes in diagnosing MSSQL database issues and plays a key role in training technicians and resolving complex technical problems.
Work at Kaseya
Daniel Oo has been employed at Kaseya as a Customer Support Engineer since 2019. He operates within the Miami/Fort Lauderdale area, where he has accumulated five years of experience in this role. His responsibilities include diagnosing and resolving complex technical issues, serving as an escalation point of contact for challenging cases. Daniel also collaborates with various teams to enhance workflow and ensure effective communication for customer resolution.
Education and Expertise
Daniel studied at Hofstra University, where he earned a degree in Computer Science. He also attended West Windsor-Plainsboro High School North and Nashua High School North. His expertise includes diagnosing and resolving MSSQL database issues, specifically in deadlock tracing and query timeout tracing using SQL Server Profiler. Additionally, he specializes in troubleshooting and repairing IIS, ASP.NET, and MSMQ, with a focus on application pools and worker processes.
Training and Development
In his role at Kaseya, Daniel has assisted in training incoming Level 1 Technicians. He provides technical guidance and feedback to help new team members develop their skills and knowledge. This involvement in training reflects his commitment to fostering a knowledgeable support team.
Knowledge Base Contributions
Daniel has contributed to the creation and review of both internal and external knowledge base articles at Kaseya. His work in this area helps ensure that accurate and useful information is available to both customers and support staff, enhancing the overall support experience.