Dinakaran Murugan
About Dinakaran Murugan
Dinakaran Murugan is a Service Delivery Manager at Kaseya India, where he oversees service delivery for global clients. He holds an MBA from Madurai Kamaraj University and has extensive experience in IT project management and transformation.
Work at Kaseya
Dinakaran Murugan serves as the Service Delivery Manager at Kaseya India, a position he has held since 2023. In this role, he is responsible for managing service delivery for multiple global clients. His work involves overseeing operations and ensuring client satisfaction, which highlights his capabilities in international client management. Kaseya is known for its IT management solutions, and Dinakaran's role is crucial in maintaining service quality and efficiency.
Education and Expertise
Dinakaran holds a Master of Business Administration (MBA) from Madurai Kamaraj University, where he studied Business, Management, Marketing, and Related Support Services. He also earned a Bachelor of Engineering (B.E.) in Electrical, Electronics and Communications Engineering from Bharathidasan University. His educational background supports his expertise in managing large-scale IT transformation projects within a managed services environment.
Professional Background
Dinakaran has a diverse professional background in IT and project management. He worked at Trianz as a Project Manager from 2022 to 2023. Prior to that, he spent seven years at DXC Technology in a similar role from 2015 to 2022. His earlier experience includes a five-year tenure at Thomson Reuters as a Senior System Engineer and two years at Unisys India as a System Engineer. This extensive experience has equipped him with strong leadership skills and the ability to manage stakeholders across multiple sites.
Certifications and Specializations
Dinakaran is certified as a Datto RMM Deployment Specialist, which indicates his expertise in remote monitoring and management solutions. This certification complements his specialization in handling large-scale IT transformation projects, further enhancing his qualifications in the managed services sector. His skills in managing complex IT environments are supported by his extensive experience in service management tools.