Elijah Jones
About Elijah Jones
Elijah Jones is a Customer Support Engineer L1 at Kaseya, specializing in security products. He holds a Bachelor of Arts in Information Technology from Florida International University and has experience in customer support and cybersecurity.
Work at Kaseya
Elijah Jones serves as a Customer Support Engineer L1 at Kaseya, a position he has held since 2023. He works on-site in Miami, Florida, and is part of the Support Security Team. His role involves focusing on various Kaseya products, including Dark Web ID, BullPhish ID, Graphus, and Passly. Elijah handles support inquiries through multiple channels such as chat, phone, and email, ensuring that customer requirements are met effectively. He is also responsible for performing incident triage and maintaining ownership of issues until they are resolved or escalated.
Education and Expertise
Elijah Jones has a diverse educational background. He earned a Bachelor of Arts degree in Information Technology and Liberal Studies with a concentration in Health and Human Concerns from Florida International University, where he studied from 2018 to 2023. In addition, he completed an internship course in Information Technology at the same university in 2022. He also studied Cybersecurity at the University of Miami and CodePath, completing introductory courses in 2021 and 2022, respectively. Furthermore, he participated in the Remote IT & Security Management Program at Kaseya University in 2023.
Previous Experience
Before joining Kaseya, Elijah worked as a Consultation Agent at Geek Squad from 2022 to 2023. In this role, he provided technical support and consultation services to customers. His experience at Geek Squad helped him develop skills in customer interaction and technical problem-solving, which he now applies in his current position at Kaseya. This previous experience complements his educational background in Information Technology and Cybersecurity.
Skills and Responsibilities
In his current role at Kaseya, Elijah Jones develops a strong understanding of customer requirements and processes. He engages in continuous training on new and upcoming products to ensure he provides high-quality technical support. Elijah participates in interdepartmental projects to meet target deliverables and manages multiple tasks in a fast-paced environment. He also keeps up to date with knowledge base articles and product-related documentation, which aids in his ability to assist customers effectively.