Ernesto Lopez
About Ernesto Lopez
Ernesto Lopez is a Level 2 Customer Support Engineer at Kaseya, with a background in IT support and a series of qualifications from Techtorium. He has worked in various technical roles, including positions at Payment Express and Tekne Limited, and has completed certifications in Information Technology.
Work at Kaseya
Ernesto Lopez has been employed at Kaseya as a Level 2 Customer Support Engineer since 2021. In this role, he provides technical support and assistance to customers, ensuring their issues are resolved efficiently. His experience in customer support and technical troubleshooting contributes to the overall customer satisfaction at Kaseya.
Education and Expertise
Ernesto Lopez studied at Techtorium, where he completed multiple levels of education in Information Technology. He achieved Level 5 from 2013 to 2014, Level 6 from 2014 to 2015, and Level 7 from 2018 to 2019. Additionally, he earned the Kaseya Certified Administrator (KCA) credential from Kaseya University in 2021, enhancing his expertise in Kaseya's software solutions.
Previous Work Experience
Before joining Kaseya, Ernesto Lopez worked in various technical support roles. He served as a Provisioning Analyst at Payment Express from 2015 to 2019 and as an IT Support Specialist at Tekne Limited from 2020 to 2021. He also held a position as a Technical Support Specialist at Dimension Data for one month in 2014. These roles provided him with a solid foundation in customer support and IT services.
Background
Ernesto Lopez began his educational journey at Selwyn College, where he achieved NCEA Level 1 & 2 from 2006 to 2010. He then pursued further studies at Techtorium NZIIT, where he was a student from 2013 to 2015. His educational background laid the groundwork for his career in IT and customer support.