Francois Jacquot
About Francois Jacquot
Francois Jacquot is a Senior Technical Support Manager currently employed at Kaseya in London, England, and has extensive experience in technical support roles across various companies in the IT sector.
Current Role at Kaseya
Francois Jacquot serves as the Senior Technical Support Manager at Kaseya, a position he has held since 2022. He operates in a hybrid work environment based in London, England. In this role, he is responsible for overseeing technical support operations and ensuring customer satisfaction through effective problem resolution.
Experience at Datto, Inc.
Francois Jacquot has been working at Datto, Inc. as the Technical Support Manager for the EMEA region since 2016. His role involves managing technical support processes and leading a team to provide assistance to clients across Europe, the Middle East, and Africa. He is based in Richmond upon Thames and has accumulated significant experience in this position over the past eight years.
Previous Experience at Autotask Corporation
Prior to his current roles, Francois Jacquot worked at Autotask Corporation as a Senior Tier 2 Support Specialist from 2013 to 2016. During his three years in this position, he focused on providing advanced technical support and troubleshooting for clients, contributing to the overall service delivery of the organization.
Early Career at PlanetPro and Cisco
Francois Jacquot began his career at PlanetPro while working with Cisco, where he held the position of IT Analyst from 2011 to 2012 for a duration of ten months. He later transitioned to the role of EU Partner Relationship Team Leader at PlanetPro, serving from 2012 to 2013 for one year. These early experiences laid the foundation for his expertise in technical support and team management.
Education and Qualifications
Francois Jacquot studied at Lycée Sainte Ursule, where he achieved a BTS in Information Technology. This educational background provided him with the technical knowledge and skills necessary for his career in IT support and management.