Gary Moore
About Gary Moore
Gary Moore is a Customer Success Engineer and Technical Account Manager at Kaseya in Miami, Florida, with a strong background in information technology and cybersecurity. He has previously worked in various roles, including as a Service Engineer at L7 Solutions and as an Engineer/Supervisor in the US Navy.
Work at Kaseya
Gary Moore has been employed at Kaseya as a Customer Success Engineer/Technical Account Manager since 2022. In this role, he serves as an expert technical resource for Kaseya's Security and Networking software solutions. His responsibilities include presenting best practices and assisting with software configurations for key stakeholders and executives. He participates in daily stand-ups with account managers to provide training and mentorship on software solutions, ensuring that clients maximize their use of Kaseya products.
Previous Experience
Before joining Kaseya, Gary worked at L7 Solutions as a Service Engineer for six months in 2022. He also served as an Information Technology Tech Intern at Broward College for four months in 2021. His career includes nine years of experience in the US Navy as an Engineer/Supervisor and eleven years as a Police Officer with the City of Plantation, where he gained diverse technical and operational skills.
Education and Expertise
Gary Moore studied at Broward College, where he earned an Associate Degree in Science Information Technology/Cyber Security in December 2021 and a Bachelor of Applied Science in Information Technologies Cybersecurity/Ethical Hacking in 2022. He is currently pursuing a Master of Science Degree in Information Assurance & Cybersecurity at Nova Southeastern University, expected to be completed by August 2023. His educational background provides a strong foundation in cybersecurity and technical support.
Technical Contributions
In his current role, Gary has contributed to various aspects of technical support and project management. He participates in weekly project management stand-ups to discuss product roadmaps and assists in building cloud infrastructures for software product testing. He has played a key role in resolving complex networking and security misconfigurations, which enhances product performance and customer satisfaction.
Client Engagement and Support
Gary has actively helped Managed Service Provider (MSP) business owners and Small to Medium Enterprises (SMB/MME) executives implement new software solutions. His efforts focus on enhancing business processes and achieving a greater return on investment for clients. He leverages his technical expertise to ensure that customers receive optimal support and guidance in using Kaseya's software solutions.