Gelsys Falcon
About Gelsys Falcon
Gelsys Falcon is a Technical Curriculum Specialist at Kaseya, where she has worked since 2019. She holds a Bachelor of Science degree from Florida International University and has extensive experience in customer support roles within the company.
Work at Kaseya
Gelsys Falcon has been employed at Kaseya since 2014, holding various positions over the years. Currently, she serves as a Technical Curriculum Specialist, a role she has occupied since 2019. Prior to this, she worked as a Senior Customer Support Engineer from 2018 to 2019 and as a Customer Support Engineer from 2014 to 2018. Additionally, she briefly held the position of Customer Success Advocate in 2015. Her work at Kaseya has taken place in Miami, Florida.
Education and Expertise
Gelsys Falcon earned a Bachelor of Science degree from Florida International University, where she studied from 2011 to 2014. Prior to this, she completed an Associate of Arts degree at Miami Dade College, attending from 2007 to 2011. Her educational background provides a foundation for her technical expertise in curriculum development and customer support.
Background
Before her tenure at Kaseya, Gelsys Falcon worked as a photographer at Mom365 from 2012 to 2014. This role involved capturing images and managing client interactions, contributing to her skills in customer engagement and service. Her diverse work experience has shaped her approach to technical curriculum development and customer support.