Gelsys Gomez
About Gelsys Gomez
Gelsys Gomez is a Tier 1 Support Technician at Kaseya, where she has worked since 2014. She has a background in customer support and photography, with previous roles at Kaseya, Mom365, and Victoria's Secret.
Current Role at Kaseya
Gelsys Gomez currently serves as a Tier 1 Support Technician at Kaseya, a position held since 2014. In this role, she provides technical support and assistance to customers, ensuring their needs are met efficiently. Her extensive experience at Kaseya has equipped her with a deep understanding of customer support processes and technical troubleshooting.
Previous Experience at Kaseya
Prior to her current role, Gelsys Gomez worked at Kaseya as a Customer Success Advocate for two months in 2016. During this time, she focused on enhancing customer satisfaction and engagement, contributing to the overall success of the company's customer service initiatives.
Professional Background in Photography
Gelsys Gomez worked as a Photographer at Mom365 from 2012 to 2014. In this role, she captured significant moments for families, showcasing her skills in photography and customer interaction. This experience contributed to her ability to connect with clients and understand their needs.
Educational Background
Gelsys Gomez earned a Bachelor of Science degree from Florida International University, studying from 2011 to 2014. Prior to that, she completed an Associate of Arts degree at Miami Dade College from 2007 to 2011. Her educational background has provided her with a solid foundation for her career in customer support and technical services.
Early Career at Victoria's Secret
Gelsys Gomez began her professional journey as a Sales Associate at Victoria's Secret, where she worked for one year from 2008 to 2009. This role allowed her to develop customer service skills and gain experience in retail operations, which have been beneficial in her subsequent positions.