Gerry Murray
About Gerry Murray
Gerry Murray is a Support Manager with extensive experience in IT support and team leadership. He has worked at Kaseya since 2015 and previously held positions at Image Group and HSE, showcasing advanced troubleshooting skills and a commitment to customer service.
Current Role at Kaseya
Gerry Murray has been serving as a Support Manager at Kaseya since 2015. In this role, he is responsible for overseeing the support team and ensuring effective service delivery. His leadership skills are evident in high-pressure environments, where he manages team dynamics and operational efficiency. His tenure at Kaseya has allowed him to apply his extensive experience in IT support and customer service.
Previous Experience at Kaseya
Before his current position, Gerry Murray worked at Kaseya as a Support Engineer from 2013 to 2015. His role involved providing technical support and troubleshooting for clients. Additionally, he briefly served as a Support Specialist in 2015 for one month. This cumulative experience at Kaseya has contributed to his expertise in managing support operations.
Experience at Image Group
Gerry Murray worked as a Senior Engineer at Image Group from 2006 to 2013 for seven years in Drogheda. During this time, he developed advanced troubleshooting skills, which he applied in both hands-on and remote support scenarios. His experience at Image Group laid a solid foundation for his subsequent roles in IT support.
Background in IT Support
Gerry's career in IT support began at HSE, where he worked as a Support Engineer from 2002 to 2004 in Monaghan. This early experience helped him build a strong understanding of technical support processes. His passion for IT and customer service has been a driving force throughout his career, motivating him to innovate and adapt to new technologies.
Education and Expertise
Gerry Murray studied at Dublin Institute of Technology and Dundalk Institute of Technology. His educational background has equipped him with the knowledge necessary to excel in the IT field. He is known for his ability to communicate effectively at all organizational levels, which enhances his role in team leadership and customer interactions.