Himansu Malla
About Himansu Malla
Himansu Malla serves as the Director of Customer Support Engineering at Kaseya, a position he has held since 2020. With a robust background in technical support and management, he has accumulated extensive experience in technology partner relations and support program development.
Work at Kaseya
Himansu Malla has been serving as the Director of Customer Support Engineering at Kaseya since 2020. In this role, he oversees the customer support engineering team, ensuring effective service delivery and customer satisfaction. Prior to this position, he held the role of Assistant Director of Customer Support Engineering from 2018 to 2020 and Manager of Technical Support from 2016 to 2018. His tenure at Kaseya spans a total of four years, during which he has contributed to the development and enhancement of support programs.
Education and Expertise
Himansu Malla holds a Master of Business Administration (MBA) from Xaviers Institute of Business Management Studies, which he completed in 2012. He also studied Business Administration and Management at the Indian Institute of Management, Lucknow, earning an Executive General Management Program (EGMP) in 2015. His earlier education includes a 10+2+3 qualification in DHMCTAN & DCA from Durgapur Society of Management Science. Malla possesses expertise in graphics technologies, including DirectX, OpenGL, and OpenCL.
Background
Before joining Kaseya, Himansu Malla worked at Intel Corporation as a Senior Enablement Manager from 2010 to 2015, where he focused on enablement strategies. He also served as a Team Leader for SAP-ERP operations at Tata Consultancy Services for six months in 2006. His career began at Artech Infosystems, where he was a Manager of Technical Support from 2006 to 2009. Malla's diverse background includes significant roles in technical support and management across various organizations.
Achievements
Himansu Malla has experience in setting up certification and porting labs, which enhances operational capabilities. He has managed key global partner relationships, facilitating major sales opportunities through collaboration with technology partners. His involvement in support program development reflects his commitment to technology evangelism and the creation of partner programs and ecosystems.