Iris C.
About Iris C.
Iris C. serves as the APAC Team Lead for Provisioning & Process Innovation at Kaseya, where she focuses on enhancing efficiency within the provisioning team. With a diverse background in business development and customer success across various companies, she has significant experience in aligning processes with business objectives.
Work at Kaseya
Currently, Iris C. serves as the APAC Team Lead for Provisioning & Process Innovation at Kaseya, a role she has held since 2022. In this position, she focuses on aligning provisioning processes with the company's broader business objectives. Iris provides strategic updates and insights to senior management regarding provisioning projects and process improvements. She played a key role in the transition and integration process when Datto was acquired by Kaseya in 2022.
Previous Experience at Datto
Iris C. worked at Datto for a total of seven years, holding two different positions. She served as Provisioning Manager from 2018 to 2022 and as Customer Success Manager from 2015 to 2018. During her tenure, she was responsible for managing provisioning processes and ensuring customer satisfaction. Her experience at Datto contributed to her expertise in process innovation and customer success.
Career Background
Iris C. has a diverse background with experience in various roles across multiple organizations. She began her career as an Account Executive at Diamond Motor Corporation from 2001 to 2003. She then worked as a Phone and Email Travel Representative at People Support Philippines from 2003 to 2005, followed by a position as a Phone Banking Specialist at Bank of the Philippine Islands from 2006 to 2008. She continued her career at Standard Chartered Bank as a Client Services Group Officer from 2008 to 2011 and later as a Country Analyst at Discovery Reports Group LTD from 2011 to 2012. Her experience in business development and customer success roles has shaped her current expertise.
Education and Expertise
While specific educational details are not provided, Iris C. has developed significant expertise in provisioning processes and customer success over her career. Her roles have involved regular collaboration with cross-functional teams, focusing on process innovation to enhance efficiency and effectiveness within the provisioning team.