Jamie Joyce
About Jamie Joyce
Jamie Joyce is a Customer Support Engineer at Kaseya, where he has worked since 2018. He holds a BSc (Hons) in Computing from the National College of Ireland and has expertise in various technologies, including Linux and SQL.
Work at Kaseya
Jamie Joyce has been employed at Kaseya as a Customer Support Engineer since 2018. In this role, Jamie specializes in troubleshooting the Traverse Network Monitoring tool and has developed expertise in managing high-volume ticket management. Jamie utilizes ticketing systems such as Zendesk and JIRA to effectively address customer support issues. The position is based in the International Financial Services Centre (IFSC).
Education and Expertise
Jamie Joyce studied at the National College of Ireland, where Jamie earned a BSc (Hons) in Computing from 2015 to 2019. Prior to this, Jamie attended Colaiste Ide, achieving a QQI Level 5 qualification in Computer Networking and Maintenance from 2014 to 2015. Jamie also completed the Leaving Certificate at St. Kevins College from 2008 to 2013. Jamie's educational background has provided a strong foundation in various technologies, including Linux, SQL, Windows Server, Cisco, and Active Directory.
Background
Before joining Kaseya, Jamie Joyce worked at Flightcare as a General Operative from 2014 to 2018, gaining experience in a dynamic environment at Dublin Airport. This role contributed to Jamie's ability to manage tasks efficiently and effectively in high-pressure situations. Jamie's transition from Flightcare to a technical support role reflects a commitment to developing skills in technology and customer service.
Certifications and Skills
Jamie Joyce has achieved a qualification in Kaseya VSA, which is specific to Kaseya's Virtual System Administrator tool. This certification complements Jamie's technical skills and enhances the ability to support Kaseya's products. Jamie's skill set includes proficiency in various technologies, such as Linux, SQL, Windows Server, Cisco, and Active Directory, which are essential for effective troubleshooting and customer support.