Jim Mangano
About Jim Mangano
Jim Mangano serves as the Senior Vice President of Global Customer Services at Kaseya, a position he has held since 2018. He previously worked at Billtrust and FIS, accumulating extensive experience in customer service and receivables solutions.
Work at Kaseya
Jim Mangano has served as the Senior Vice President of Global Customer Services at Kaseya since 2018. In this role, he oversees customer service operations and strategies, ensuring high levels of customer satisfaction. His tenure at Kaseya has spanned six years, during which he has contributed to the company's growth and service excellence. Kaseya is known for providing IT management solutions, and Mangano's leadership is integral to enhancing customer experiences.
Previous Experience at Billtrust
Before joining Kaseya, Jim Mangano held the position of Senior Vice President at Billtrust for a brief period in 2017. His role lasted for seven months, during which he focused on optimizing customer service and solutions. Billtrust specializes in automating the billing process, and Mangano's experience contributed to the company's customer engagement strategies.
Career at FIS
Jim Mangano worked at FIS for 17 years, from 2000 to 2017, where he held the position of Senior Vice President of Receivables Solutions. In this capacity, he was responsible for developing and managing solutions that enhanced the receivables process for clients. His long tenure at FIS provided him with extensive experience in financial services and customer solutions.
Education and Expertise
Jim Mangano earned a Bachelor of Science degree from Bucknell University, where he studied Biology and Marketing from 1979 to 1983. His educational background provides a foundation in both scientific principles and marketing strategies, equipping him with a diverse skill set applicable to his roles in customer service and business leadership.