Johnny Tirado
About Johnny Tirado
Johnny Tirado is a Support Security Incident Manager at Kaseya and a Technical Support Engineer Level 3 at Datto, Inc., with a career focused on customer data security and open technology. He has extensive experience in technical support roles and a background in computer science.
Work at Kaseya
Johnny Tirado has been serving as a Support Security Incident Manager at Kaseya since 2023. In this role, he is responsible for managing security incidents and ensuring the integrity of customer data. His position is based in Norwalk, CT, where he applies his expertise in security protocols and incident management to enhance the company's support services.
Work at Datto, Inc.
Since 2018, Johnny Tirado has worked at Datto, Inc. as a Technical Support Engineer Level 3. Over the course of six years, he has developed a strong foundation in technical support, focusing on resolving complex issues and providing high-quality service to customers. His role in Norwalk, CT, has allowed him to contribute significantly to the company's support operations.
Background in Technical Support
Johnny Tirado has a diverse background in technical support, having worked in various capacities at Geek Squad and Best Buy. He began his career as a Consultation Agent at Geek Squad from 2013 to 2014, followed by roles as an Advanced Repair Agent in 2015. He later served as a BRIDGE Support Specialist at Best Buy from 2015 to 2018, where he supported enterprise customers remotely.
Education and Expertise
Johnny Tirado studied at Gateway Community College, where he earned an Associate of Arts and Sciences (AAS) degree in Computer Science with a Networking Option. His education has provided him with a solid foundation in networking and technical skills, which he has applied throughout his career in the technology sector.
Advocacy for Customer Data Security
Johnny Tirado advocates for customer data security through various means, including auditing, education, and accountability. His commitment to promoting best practices in data protection reflects his understanding of the importance of security in the technology industry.