Jordan Dozier, MBA
About Jordan Dozier, MBA
Jordan Dozier is an IT Renewals Specialist at Kaseya, where he has worked since 2019. He has a diverse background in sales and customer support, with previous roles at Citrix, Apple, and Bacardi U.S.A., and holds an MBA from Florida International University.
Current Role at Kaseya
Jordan Dozier serves as an IT Renewals Specialist at Kaseya, a position held since 2019. In this role, he focuses on optimizing sales opportunities and addressing licensing issues for Unitrends products. His responsibilities include generating quarterly revenue and creating sales quotes to enhance profitability. He also provides analytical and administrative support to customers, partners, and internal sales teams, which includes troubleshooting license activation issues.
Previous Experience in Sales and Marketing
Prior to his current role, Jordan Dozier held several positions in sales and marketing. He worked at Citrix as a Digital Renewal Sales Specialist for five months in 2019, and also served as a Sales Development Specialist at the same company for two months. His experience includes a role as a Digital Media Planner at Zimmerman Advertising for two months in 2019. Additionally, he worked as a Product Specialist at Apple from 2017 to 2019.
Educational Background
Jordan Dozier earned a Bachelor of Science in Telecommunication-Management from the University of Florida, completing his studies from 2012 to 2016. He also pursued a Minor in Business Administration and Management during his undergraduate studies. Later, he obtained a Master of Business Administration (MBA) from Florida International University - College of Business, graduating in 2022.
Internship and Early Career Experience
Jordan Dozier began his career with internships that provided foundational experience in customer service and media. He interned at Bacardi U.S.A., INC. for three years from 2009 to 2012 and at Wells Fargo as a Customer Assistant in 2015. He also worked as a Radio Broadcaster at WUFT-FM for four months in 2014. These roles contributed to his skills in communication and customer engagement.
Sales and Customer Support Skills
Throughout his career, Jordan Dozier has developed strong skills in sales and customer support. He has utilized Salesforce CRM to manage sales opportunities effectively and resolve licensing issues. His experience in generating sales quotes and providing administrative support has equipped him to enhance customer satisfaction and drive revenue growth in his current and previous roles.