Kiran R
About Kiran R
Kiran R is an Engineer in Infrastructure Management Services at Kaseya in Bengaluru, India, with a background in mechanical engineering. He has experience in incident management, server support, and infrastructure monitoring, having previously worked at ABB and AGS Transact Technologies Ltd.
Current Role at Kaseya
Kiran R currently serves as an Engineer in Infrastructure Management Services at Kaseya, a position held since 2023. Based in Bengaluru, Karnataka, India, Kiran works on-site, focusing on various aspects of infrastructure management. This role involves monitoring information system-related incidents, requests, and problems to ensure timely resolutions within defined Service Level Agreements (SLAs). Kiran's responsibilities also include overseeing server backups and providing support for multiple server brands.
Previous Experience at ABB
Prior to joining Kaseya, Kiran R worked at ABB as an Infrastructure Support Engineer from 2021 to 2023. This role was also based in Bengaluru, Karnataka, India, and involved on-site support. Kiran was responsible for monitoring and managing infrastructure-related tasks, ensuring the stability and performance of IT systems.
Technical Background at AGS Transact Technologies
Kiran R began their career as a Technical Engineer at AGS Transact Technologies Ltd, where they worked from 2016 to 2020. This position involved on-site responsibilities in Bengaluru, Karnataka, India. Kiran gained experience in server management, including working with Server 2016 Active Directory and configuring network services such as TCP/IP, DNS, and DHCP.
Education and Qualifications
Kiran R completed a Diploma in Mechanical Engineering at Sri Ramachandra Polytechnic College from 2013 to 2016. This three-year program provided foundational knowledge and skills relevant to engineering. Kiran also attended Goodlet Higher Secondary School, where foundational education was obtained.
Skills and Expertise
Kiran R possesses expertise in incident and problem management, with a strong focus on maintaining SLA metrics and handling escalations. Additionally, Kiran has experience in applying Microsoft Security patches both manually and remotely. Proficiency in monitoring IS-related incidents and managing server backups further enhances Kiran's capabilities in infrastructure management.