Lottie Malzone
About Lottie Malzone
Lottie Malzone is a Senior Collections Specialist at Kaseya, where she manages over 300 delinquent accounts and collaborates with the billing team to ensure invoice accuracy. With a background in customer service and a history of reducing receivables, she demonstrates strong leadership and problem-solving skills in her role.
Work at Kaseya
Lottie Malzone has been employed at Kaseya as a Senior Collections Specialist since 2010. In this role, she collaborates closely with the billing team to ensure the accuracy of invoices, which contributes to enhanced customer satisfaction. Malzone manages over 300 delinquent customer accounts, focusing on effective communication and resolution strategies. She also negotiates and manages custom payment plans tailored to meet individual customer needs. Additionally, Malzone communicates weekly with accounts that have outstanding balances exceeding 90 days to improve collections. Her responsibilities include working with a third-party collections company when internal efforts are insufficient.
Education and Expertise
While specific educational qualifications are not provided, Lottie Malzone's expertise is evident in her extensive experience in collections and customer service. Her role as Senior Collections Specialist requires a deep understanding of financial processes, customer relationship management, and negotiation skills. Malzone has demonstrated her ability to create effective collection processes, such as the one developed for a $70 million International Managed Service Provider (MSP). Her experience in managing delinquent accounts and collaborating with financial teams highlights her proficiency in the field.
Background
Before joining Kaseya, Lottie Malzone worked at Frank Parsons Paper Company as a Customer Service Manager from 1997 to 2010, accumulating 13 years of experience in customer service and account management. This background provided her with foundational skills in communication and problem-solving, which she has applied in her current role. Her transition from customer service to collections showcases her adaptability and growth within the financial sector.
Achievements
Lottie Malzone has achieved significant results in her role as Senior Collections Specialist. She successfully reduced the average collection period for receivables from over 60 days to 45 days by implementing innovative strategies. Malzone spearheads special projects for the Collections Manager, demonstrating her leadership and initiative. Her ability to create a collection process for a substantial $70 million International Managed Service Provider (MSP) exemplifies her impact on the organization. Additionally, she regularly reviews customer payments with the Global Corporate Controller to inform future contract sales and credit limits.