Melissa Carvajal
About Melissa Carvajal
Melissa Carvajal is a Renewal Manager at Kaseya, where she has worked since 2019, managing over 500 accounts and generating significant annual revenue. She has a strong background in project management and operations, with a proven track record in sales forecasting and training new employees.
Current Role as Renewal Manager
Melissa Carvajal serves as a Renewal Manager at Kaseya, a position she has held since 2019. In this role, she manages a portfolio of over 500 accounts, generating annual revenue between $5 million and $6 million. She is responsible for presenting sales forecasts to management, achieving an accuracy rate exceeding 95%. Her focus includes identifying churn risk and collaborating with account managers, customer success engineers, and partner managers to mitigate potential losses. Additionally, she consistently exceeds her quotas, achieving over 110% quota attainment each quarter through upselling current products.
Previous Experience at Kaseya
Prior to her current role, Melissa Carvajal worked at Kaseya in various capacities. She served as an Onboarding Project Manager from 2017 to 2019, where she was involved in the onboarding process for new clients. Before that, she held the position of Administrative Operations Manager from 2016 to 2017. Her experience in these roles contributed to her understanding of client needs and operational efficiency within the company.
Education and Expertise
Melissa Carvajal earned her Bachelor's degree in Finance from Florida International University, where she studied from 2003 to 2007. She also attended the University of Florida for nine months, focusing on Economics. Her educational background provides her with a strong foundation in financial principles and economic analysis, which she applies in her current role at Kaseya.
Training and Development Contributions
In her capacity as Renewal Manager, Melissa Carvajal has developed and updated the training manual for new hires. She is responsible for training new employees, ensuring they are equipped with the necessary knowledge and skills to succeed in their roles. This contribution reflects her commitment to fostering a knowledgeable workforce and enhancing operational effectiveness within Kaseya.