Mr. Auggie
About Mr. Auggie
Mr. Auggie is a SaaS Support Engineer with a background in network infrastructure and technical support. He has experience working at Kaseya and previously held positions at Spectrum and Professional Staffing Services Group Inc.
Work at Kaseya
Mr. Auggie currently serves as a SaaS Support Engineer at Kaseya, a position he has held since 2022. His role involves providing technical support for Software as a Service (SaaS) products, ensuring customer satisfaction and efficient resolution of technical issues. Kaseya is known for its IT management solutions, and Mr. Auggie contributes to maintaining the quality of service provided to clients.
Education and Expertise
Mr. Auggie has a solid educational background in technology and infrastructure. He studied at Polk State College, where he focused on Network Infrastructure and earned an Associate of Science degree from 2022 to 2024. Prior to that, he obtained a High School Diploma from Life Skills Center in 2007. Additionally, he completed CompTIA A+ certification at Lasalle Computer Learning Center in 2019, which equipped him with foundational IT skills.
Background
Mr. Auggie's career in technical support began with his role at Spectrum, where he worked as Customer Technical Support from 2021 to 2022 in Orlando, Florida. Following this position, he worked as a Computer Technician at Professional Staffing Services Group Inc. in Kissimmee, Florida, for five months in 2022. His experiences in these roles have contributed to his expertise in customer service and technical troubleshooting.
Previous Work Experience
Before joining Kaseya, Mr. Auggie gained valuable experience in the technical support field. He worked at Spectrum for six months, where he provided customer support and resolved technical issues. He then transitioned to Professional Staffing Services Group Inc. as a Computer Technician, where he further developed his technical skills for five months. These roles have laid the foundation for his current position in SaaS support.