Omar S.
About Omar S.
Omar S. serves as the VP and Head of Global Support at Kaseya, bringing over 20 years of experience across various industries including software, fintech, and telecommunications. His career includes significant roles at IPC Systems, Sasco Digital Assets, and IBM, where he specialized in developing technology solutions that enhance scalability and efficiency for global support teams.
Work at Kaseya
Omar S. currently serves as the Vice President and Head of Global Support at Kaseya, a position he has held since 2022. In this role, he focuses on enhancing the customer experience by developing technology solutions that improve scalability and efficiency for global support teams. His strategic initiatives aim to create a consistent and seamless customer experience, which is essential for fostering customer loyalty and advocacy.
Previous Experience
Before joining Kaseya, Omar S. founded Sasco Digital Assets, where he worked for one year from 2021 to 2022. He also held several key positions at IPC Systems, Inc., including Vice President of Global Services and Director of Global Services, accumulating a total of four years in various roles from 2012 to 2021. His earlier career includes positions at IBM, Verizon, and the New York State Senate, showcasing a diverse background across multiple industries.
Education and Expertise
Omar S. studied at Queens College, where he earned a Bachelor of Arts degree in Political Science and Information Technology from 1999 to 2001. He also attended the University at Albany, SUNY, focusing on Business from 1997 to 1999. With over 20 years of experience in software, fintech, telecommunications, media, and government, he specializes in developing technology solutions that enhance operational efficiency and customer engagement.
Strategic Focus and Initiatives
Omar S. emphasizes the importance of measuring customer repurchasing, share of wallet, and advocacy as part of his strategic focus. His initiatives are designed to improve customer loyalty and advocacy by creating a globally consistent and effortless customer experience. This approach reflects his commitment to understanding customer needs and enhancing service delivery across various platforms.