Pavan Rao
About Pavan Rao
Pavan Rao is a Server Engineer at Kaseya in Bangalore, where he has worked since 2013. He specializes in application support for complex software and has experience in managing Windows Active Directory environments and providing global IT support.
Work at Kaseya
Pavan Rao has been employed at Kaseya as a Server Engineer since 2013. Over the course of 11 years in this role, he has developed expertise in application support for complex software systems. His responsibilities include installation, configuration, and customization of various applications. Pavan also manages software distribution through SCCM, creating collections and MSI packages for standard applications. His work involves maintaining an inventory of hardware and software resources at client locations, which aids in resource planning and allocation.
Previous Experience in IT Support
Before joining Kaseya, Pavan Rao worked at Mercedes-Benz Research and Development India as a Desktop Support Specialist from 2010 to 2013. His role involved providing technical support and troubleshooting for desktop environments. Additionally, he worked at Alcatel-Lucent as a Desktop Support Engineer for six months in 2010. This experience contributed to his skills in managing IT support operations and enhancing user experience.
Technical Specializations
Pavan Rao specializes in application support for complex software, including Matlab, CATIA, NX, RAD, and WAS. His expertise encompasses installation, configuration, and customization of these applications. He also has experience in creating and managing Windows Active Directory environments, which is essential for user management and security in IT infrastructures. Furthermore, he provides remote support to international locations, including Pune and Germany, demonstrating his capability in global IT support.
Educational Background
Pavan Rao completed his education at St. Philomina's High School in Mysore. He pursued a Bachelor of Arts (B.A.) degree in Economics from 2003 to 2005. This educational background has provided him with a foundational understanding of economic principles, which may complement his technical skills in the IT sector.