Philippe Henry Siclait
About Philippe Henry Siclait
Philippe Henry Siclait is a Technical Support Engineer currently working at Kaseya in Miami-Dade County, Florida. He has a diverse professional background, including roles in IT support, business development, and real estate, and is enhancing his cybersecurity skills through ongoing education.
Work at Kaseya
Philippe Henry Siclait has been employed at Kaseya as a Technical Support Engineer since 2023. He operates from Miami-Dade County, Florida, and is responsible for providing support for a Remote Monitoring and Management (RMM) tool that serves over 100,000 users globally. His role includes troubleshooting front-end product issues and backend SQL database problems. He also manages Severity 1 incidents, which involve system downtime, ensuring timely resolution to maintain service continuity.
Previous Experience in IT Support
Before joining Kaseya, Siclait worked as an Information Technology Support Analyst at LOG(N) Pacific for six months in 2023. His responsibilities included troubleshooting technical issues and providing support to users. He also gained experience as a Business Development Representative at Verity in 2022, where he focused on SaaS solutions. This diverse background in IT support roles has equipped him with a strong foundation in technical problem-solving.
Background in Real Estate
Philippe Henry Siclait has a background in real estate, having worked as a Licensed Real Estate Agent at both Caliber Associates and Warren Lewis Sotheby's International Realty. His tenure at Caliber Associates lasted nine months in 2013, while he worked at Warren Lewis Sotheby's from 2013 to 2015. In addition, he served as a Business Development Manager at Columbia Property Management from 2018 to 2020, contributing to business growth in the Washington D.C. Metro Area.
Education and Expertise
Siclait studied at Towson University, where he earned a Bachelor of Arts degree in Communications. He is currently enhancing his cybersecurity expertise through a comprehensive course offered by Leveld Careers. This educational background, combined with his practical experience in technical support and business development, positions him well in the technology and real estate sectors.
Project Management and Technical Skills
Philippe Henry Siclait successfully managed a network upgrade project that resulted in improved productivity and reduced downtime. His technical skills include troubleshooting both front-end product issues and backend SQL database problems. He also records support activities in Zendesk, ensuring follow-up aligns with customer Service Level Agreement targets, demonstrating his commitment to customer service and operational efficiency.