Prince Soi
About Prince Soi
Prince Soi is a Senior Support Engineer at Kaseya in Bengaluru, Karnataka, India, where he has worked since 2020. He has a background in technical support and server administration, with previous roles at IDrive Inc., Convergys, and Hewlett Packard Enterprise.
Work at Kaseya
Prince Soi has been employed at Kaseya as a Senior Support Engineer since 2020. In this role, he is responsible for providing technical support and solutions to clients, ensuring optimal performance of Kaseya's software products. His experience in this position spans over four years, during which he has developed expertise in troubleshooting and resolving complex technical issues.
Previous Employment Experience
Before joining Kaseya, Prince Soi worked at IDrive Inc. / IDrive Ventures LLC. as a Level 2 Backup Administrator from 2019 to 2020. His role involved managing backup solutions and ensuring data integrity for clients. Prior to this, he served as a Technical Support Specialist at Convergys from 2017 to 2019, where he provided technical assistance and support to customers. He also worked at Hewlett Packard Enterprise as a Server Support Engineer for seven months in 2019, focusing on server maintenance and support.
Education and Expertise
Prince Soi studied at St. Berchmans College Changnacherry, where he earned a Bachelor of Computer Applications degree from 2014 to 2017. His academic background includes a focus on computer science, which has provided him with a strong foundation in technical skills. Additionally, he has achieved a CCNA certification, further enhancing his expertise in networking and IT support.
Technical Skills and Competencies
Throughout his career, Prince Soi has developed a range of technical skills relevant to his roles in IT support and engineering. His experience includes proficiency in troubleshooting software and hardware issues, managing backup systems, and providing customer support. His background in server support and technical assistance has equipped him with the necessary skills to address various technical challenges effectively.