Rachel Roberts
About Rachel Roberts
Rachel Roberts is a Senior Account Manager based in Sydney, Australia, with extensive experience in IT B2B sales and account management. She has worked for notable companies such as Kaseya, Dicker Data, and Sophos, and possesses expertise in network monitoring, hybrid cloud, and cybersecurity.
Current Role at Kaseya
Rachel Roberts currently serves as a Senior Account Manager at Kaseya, a position she has held since 2021 in Sydney, New South Wales, Australia. In this role, she focuses on managing client accounts and fostering long-term strategic relationships. Her expertise in network and infrastructure monitoring and management plays a significant role in her success within the IT B2B sales environment.
Previous Experience at Kaseya
Rachel Roberts has held multiple positions at Kaseya. She worked as a Senior Account Manager and NZ Territory Manager from 2014 to 2015 for one year. Additionally, she served as a Customer Success Director and ANZ Strategic Account Director for three months in 2016. Her varied roles at Kaseya have contributed to her understanding of client needs and account management strategies.
Work History at Dicker Data
Prior to her current role, Rachel worked at Dicker Data as an Account Manager from 2017 to 2021 for four years in Sydney, Australia. During her tenure, she developed skills in managing client relationships and enhancing customer satisfaction, which are critical in the technology sales sector.
Background in IT Sales
Rachel Roberts has a robust background in IT sales, having worked with several notable companies. Her experience includes positions at Sophos as an Account Manager from 2005 to 2010, Lenovo as an Account Manager from 2010 to 2011, and Webroot as a Business Development Manager in 2012. This diverse experience has equipped her with a deep understanding of SaaS trends and technologies.
Expertise in Hybrid Cloud and Cybersecurity
Rachel possesses a strong interest in hybrid cloud and cybersecurity, which informs her approach to territory retention and growth. Her comprehensive knowledge of business automation and the hardware that supports it enhances her effectiveness as an account manager, allowing her to address client needs more thoroughly.