Raul Fernandez
About Raul Fernandez
Raul Fernandez is a Senior Account Manager at Kaseya, where he has worked since 2023. Previously, he served as a Service Delivery Manager at TTEC, where he significantly improved productivity and revenue.
Work at Kaseya
Raul Fernandez currently serves as a Senior Account Manager at Kaseya, a position he has held since 2023. In this role, he is responsible for managing client accounts and driving business growth. His tenure at Kaseya follows his previous experience as an Account Manager at the same company, where he worked from 2022 to 2023. His focus on client relationships and account management is integral to Kaseya's operations in Miami, Florida.
Previous Experience at TTEC
Before joining Kaseya, Raul Fernandez worked at TTEC as a Service Delivery Manager from 2020 to 2022 in the Mexico City Metropolitan Area. During his time at TTEC, he improved productivity by overseeing a management team of six supervisors. He also achieved a 51% increase in revenue within eight months by driving new line of business acquisition. His leadership helped a site consistently rank in the top three out of 22 sites over a 12-month period.
Education and Expertise
Raul Fernandez earned a Bachelor's degree in Business Administration and Management from the Facultad de Ingeniería de la UNAM, where he studied from 2010 to 2014. His educational background provides a solid foundation for his roles in account management and service delivery, equipping him with the skills necessary for effective business operations and team leadership.
Leadership and Training Initiatives
At TTEC, Raul Fernandez demonstrated leadership by conducting weekly evaluations and reviews for 20 employees while serving as a supervisor. He also created a training manual and quality assurance guidelines for employees, providing essential resources to enhance their performance and support their development.