Ricardo Faneite Hernandez
About Ricardo Faneite Hernandez
Ricardo Faneite Hernandez is a Sales Engineer with extensive experience in technical consulting and support. He currently works at Kaseya and has held positions at Philips Health Systems North America and Exinda Networks, holding multiple certifications in networking and telecommunications.
Work at Kaseya
Ricardo Faneite Hernandez has been employed at Kaseya as a Sales Engineer since 2021. In this role, he focuses on delivering technical presentations and creating solution proposals that are tailored to Kaseya's products and services. He coordinates troubleshooting sessions for complex problems that require in-depth root cause analysis, collaborating with cross-functional teams to address customer issues and requests.
Current Role at Philips Health Systems North America
In addition to his position at Kaseya, Ricardo has been working at Philips Health Systems North America as a Technical Consultant III since 2016. His responsibilities include conducting discovery conversations and needs analysis to optimize customer infrastructure. This role has allowed him to apply his technical expertise in a healthcare technology environment.
Education and Expertise
Ricardo studied at Seneca College, where he earned a Diploma in Computer Systems Networking and Telecommunications from 2010 to 2012. He also holds a Bachelor's degree in Computer Engineering from Universidad Rafael Belloso Chacín. His educational background supports his technical capabilities in networking and telecommunications.
Certifications and Technical Skills
Ricardo holds several professional certifications, including CCNA, CCNP, CWNA, Fortinet NSE2, and Azure Fundamentals. These certifications demonstrate his proficiency in networking, security, and cloud technologies, enhancing his effectiveness in his roles within the technology sector.
Previous Work Experience
Before joining Kaseya, Ricardo worked at Exinda Networks as a Technical Account Manager from 2013 to 2016. He also had a brief tenure at Keating Technologies Inc. as a Technical Support Representative in 2013. His previous roles have contributed to his extensive experience in technical support and account management.