Ricardo Mercado
About Ricardo Mercado
Ricardo Mercado is an Associate Account Manager at Kaseya in Miami, Florida, with a strong background in the maritime industry and expertise in data analysis using Microsoft Excel. He holds an MBA from Loyola University New Orleans and has experience in client management and customer service.
Work at Kaseya
Ricardo Mercado has been serving as an Associate Account Manager at Kaseya since 2021. In this role, he manages client accounts and collaborates with teams to ensure effective service delivery. His responsibilities include utilizing advanced skills in Microsoft Excel to analyze data, which aids in improving account management processes. His position is based in Miami, Florida, where he has been actively contributing to the company's objectives for three years.
Education and Expertise
Ricardo Mercado holds a Master of Business Administration (MBA) from Loyola University New Orleans, which he completed from 2021 to 2022. Prior to this, he earned a Bachelor's degree in Political Science from the same institution, studying from 2014 to 2018. His educational background equips him with a strong foundation in business principles and public affairs, enhancing his capabilities in client management and communication.
Background in the Maritime Industry
Ricardo has a strong background in the maritime industry, which complements his current role in account management. He previously worked as an Import Specialist at MSC Mediterranean Shipping Company from 2018 to 2021. This experience provided him with valuable insights into logistics and client relations within the maritime sector, which he applies to his current position.
Previous Work Experience
Before joining Kaseya, Ricardo Mercado worked at Citi as a Global Government Affairs Associate for three months in 2017. This role allowed him to gain experience in government relations and public policy, contributing to his overall professional development. His diverse work history includes significant roles that have shaped his skills in client service and account management.
Skills and Client Management
Ricardo possesses advanced skills in Microsoft Excel, which he uses to analyze data for improved account management. He has developed leadership skills that are beneficial in managing client accounts and facilitating team collaborations. Additionally, his expertise in public speaking enhances his ability to deliver effective client presentations and communicate clearly, contributing to client satisfaction and retention.