Richard Heredero
About Richard Heredero
Richard Heredero is a System Administrator with extensive experience in IT, currently working at Kaseya in Miami, Florida. He holds a master's degree from Florida International University and has a background that includes roles at Publix Super Markets and Kaseya.
Work at Kaseya
Richard Heredero has been employed at Kaseya as a System Administrator since 2017. In this role, he is responsible for managing and maintaining the company's IT infrastructure. His tenure at Kaseya has lasted for seven years, during which he has contributed to various projects and initiatives aimed at enhancing system performance and reliability. Prior to his current position, he worked as a Customer Service Engineer intern at Kaseya from 2015 to 2017, where he gained valuable experience in technical support and customer relations.
Education and Expertise
Richard Heredero earned an Associate of Arts degree from Miami Dade College, completing his studies from 2007 to 2009. He then pursued a Bachelor's degree at Florida International University, which he obtained between 2010 and 2014. Following this, he continued his education at Florida International University and achieved a Master's degree from 2017 to 2020. His educational background provides him with a solid foundation in information technology and systems administration.
Background
Richard Heredero began his career in the retail sector, working at Publix Super Markets as a Stock Clerk from 2006 to 2016 in Miami, Florida. During this time, he gained experience in inventory management and customer service. In 2015, he transitioned to the IT field by taking an internship at Publix Super Markets, where he worked for four months in Lakeland, Florida. This experience paved the way for his subsequent internship at Kaseya, where he further developed his technical skills.
Professional Experience
Before his current role at Kaseya, Richard Heredero held the position of IT Intern at Publix Super Markets in 2015, where he worked for four months. Following this internship, he joined Kaseya as a Customer Service Engineer intern from 2015 to 2017 in Waltham, Massachusetts. His experiences in these roles have equipped him with practical knowledge in both customer service and technical support, contributing to his effectiveness as a System Administrator.