Sebastian Murillo
About Sebastian Murillo
Sebastian Murillo serves as the Customer Support Manager at Kaseya, where he has worked since 2019. He collaborates with Product Management and Development teams to address technical product issues and administers the helpdesk environment for various business units.
Work at Kaseya
Sebastian Murillo has been serving as the Customer Support Manager at Kaseya since 2019. In this role, he collaborates closely with Product Management and Development teams to address and resolve technical product issues. His responsibilities include administering the helpdesk environment and processes for all teams and business units within the organization. His position requires a strong understanding of customer needs and the ability to implement effective solutions.
Education and Expertise
Sebastian Murillo earned his Bachelor's degree in Information Technology with a Minor in Business from Florida International University. He attended the university from 2014 to 2018. His educational background provides him with a solid foundation in technology and business principles, which he applies in his current role in customer support.
Background
Before joining Kaseya, Sebastian Murillo gained experience as an intern at the FIU School of Computing and Information Sciences in 2017. During his one-month internship, he developed skills that contributed to his professional growth. His early exposure to the technology sector has informed his approach to customer support and technical issue resolution.
Achievements
In his role at Kaseya, Sebastian Murillo has developed scalable processes in collaboration with the support leadership team. These initiatives aim to innovate both internal and customer-facing processes, enhancing the overall efficiency and effectiveness of customer support operations. His contributions reflect a commitment to continuous improvement within the organization.