Shashi Kumar
About Shashi Kumar
Shashi Kumar is a Senior Technical Support Engineer at Kaseya, where he has worked since 2017. He has a background in engineering and has held various roles in technical support and management across several companies, including Cognizant and Unisys India.
Work at Kaseya
Shashi Kumar has been employed at Kaseya as a Senior Technical Support Engineer since 2017. In this role, he is responsible for providing technical support and solutions for various internal business information systems. His work includes overseeing the delivery of systems such as CRM, ERP, HRIS, Accounting, and BI systems. Kumar's contributions have focused on enhancing operational efficiency and ensuring effective support for users.
Previous Experience at Cognizant
Before joining Kaseya, Shashi Kumar worked at Cognizant as an Account Manager from 2015 to 2017 in Bangalore. During his tenure, he managed client accounts and was involved in various project management activities. His experience at Cognizant contributed to his understanding of client needs and service delivery.
Previous Experience at Unisys India
Shashi Kumar was employed at Unisys India as an SSR2 from 2014 to 2015 in Bangalore. His role involved technical support and system management, which helped him develop skills in troubleshooting and system optimization. This experience laid the groundwork for his future roles in technical support.
Education and Expertise
Shashi Kumar studied at Visvesvaraya Technological University, where he earned a Bachelor of Engineering (BE) degree in Electrical, Electronic and Communications Engineering Technology/Technician from 2008 to 2012. His educational background provides a strong foundation in engineering principles, which he applies in his technical support roles.
Employee Engagement Initiatives
In his current role, Shashi Kumar coordinates various employee engagement activities. He has been involved in organizing diversity and inclusion events, employee appreciation activities, and has implemented numerous programs aimed at enhancing employee satisfaction. In 2019 and 2020, he coordinated the implementation of 25 new or revamped programs, fundraisers, events, celebrations, and training classes.