Stephanie Escobedo
About Stephanie Escobedo
Stephanie Escobedo serves as a Renewal Manager at Kaseya, where she has worked since 2020. She has a diverse background in customer operations and dental care, with previous roles at Kaseya and various dental organizations.
Work at Kaseya
Stephanie Escobedo has held the position of Renewal Manager at Kaseya since 2020, based in Mountain View, CA. In this role, she contributes to the improvement of the renewal process aimed at increasing revenue. She manages multiple renewals with timelines of 30, 60, and 90 days until their due dates. Prior to her current role, she worked at Kaseya in various capacities, including Senior Customer Operations Analyst and Sales Administrator. Her experience at Kaseya spans several years and includes a focus on customer operations and contract management.
Previous Roles in Customer Operations
Before becoming Renewal Manager, Stephanie Escobedo served as Senior Customer Operations Analyst at Kaseya for two months in 2020. She also worked as Customer Operations Analyst from 2018 to 2019 and as Sales Administrator for three months in 2018, all within the Miami/Fort Lauderdale Area. Her roles involved analyzing customer contracts for activity tracking and contract reinstatement, which provided her with a strong foundation in customer operations.
Dental Industry Experience
Stephanie Escobedo has a background in the dental industry, having worked as a Dental Hygienist at UF Health from 2009 to 2012 for three years. She also served as a Dental Specialist at SAMANT DENTAL GROUP for ten months in 2012 and as a Certified Dental Assistant at Real Smile Dental from 2012 to 2014. This experience in dental care has contributed to her skill set in customer service and operations.
Education and Expertise
Stephanie Escobedo studied at the University of Florida, where she gained knowledge and skills that have supported her career in customer operations and management. Her educational background complements her professional experience, particularly in roles that require analytical and operational expertise.
Relationship Management and Issue Resolution
In her current role at Kaseya, Stephanie Escobedo works closely with Unitrends staff to build relationships and expedite the resolution of customer maintenance issues. This aspect of her job is critical in ensuring customer satisfaction and maintaining effective communication between teams.