Usman Syed
About Usman Syed
Usman Syed is a Product Support Engineer at Kaseya, where he manages complex user issues and contributes to product enhancements. He holds a Bachelor of Engineering in Electronics Engineering from B. M. S. College of Engineering and has prior experience at Ericsson and Cisco.
Work at Kaseya
Usman Syed has been employed at Kaseya as a Product Support Engineer since 2015. In this role, he is responsible for diagnosing and resolving complex user issues by utilizing Kaseya's standard Incident Management processes. He contributes to the development cycle by assisting with product enhancements and improvements. Additionally, he is involved in the development and implementation of new or improved service delivery strategies and initiatives.
Previous Experience
Prior to joining Kaseya, Usman Syed worked at Cisco as an IT Analyst from 2013 to 2014 in San Jose, California. He also served as an IT Engineer at Ericsson from 2014 to 2015 in Kista, Stockholm, Sweden. These roles provided him with a solid foundation in IT support and service delivery.
Education and Expertise
Usman Syed studied at B. M. S. College of Engineering, where he earned a Bachelor of Engineering degree in Electronics Engineering from 2007 to 2011. He also completed his secondary education at Bethany High School from 1998 to 2005. His educational background supports his expertise in engineering and IT support.
Background
Usman Syed has a diverse background in IT and engineering. He has accumulated extensive experience in product support and service delivery over his career. His work history includes significant roles at major technology companies, which has contributed to his professional development in the field.